Milton access+ is Milton Transit’s shared-ride, paratransit service for persons with physical and physical-functional disabilities. The service has undergone several recent program changes to make it more equitable, cost effective, and sustainable for future growth. All changes support and comply with the current Accessibility for Ontarians with Disabilities Act (AODA) Integrated Accessibility Standards Regulation (IASR 191/11) in terms of paratransit service delivery, and have been endorsed by both the Milton Transit Advisory Committee and the Milton Accessibility Advisory Committee.
“These changes to our paratransit service will support our goal of an accessible, barrier-free community,” said Milton Mayor Gord Krantz. “As demand for paratransit service grows, we will be better able to serve our transit riders in the future.”
A new reservation line, 905-875-5417, has been established, and passengers are now required to book trips up to seven days in advance during the reservation period. Same day trips can still be made, but may not be available at the requested pick-up time. Passengers are advised to book important trips at least one day in advance.
Similar to other paratransit services in the GTHA, Milton access+ has adopted a 30-minute trip pick-up window policy to accommodate shared rides where possible. This window means that passengers may be picked up any time up to15 minutes before or 15 minutes after their requested pick-up time. Other program changes include updated cancellation policies, service area boundaries and new identification cards.
All recent changes are in addition to previous enhancements made in 2012 to make services more convenient for people with disabilities, such as fare parity: passengers can use regular Milton Transit tickets and monthly passes as fare payment on Milton access+ service.
For more information on Milton access+ or on Milton Transit, call 905-864-4141 or visit www.milton.ca/transit.
- 30 -
More detailed information is available in the Backgrounder below.
For further information, please contact:
Paul Cripps
Director, Engineering Services
905-878-7252, ext. 2501
Liliana Busnello
Communications Specialist
905-878-7252, ext. 2154
Backgrounder - Milton access+ (Paratransit) service
Advance booking
Passengers can book trips up to seven days in advance.
Same-day bookings are best used for unforeseen circumstances and urgencies, e.g. to pick up prescription refills needed on the same day.
One hour advance notice is required for same-day bookings and even with this advance notice, preferred trip time(s) may not always be accommodated; there are only a limited number of vehicles available for service.
Passengers are advised to book important trips at least a day in advance during the reservation period.
Reservation line
New reservation line introduced: 905-875-5417
All trips must be confirmed by the reservation line – trips requested in voicemail messages will not be accepted/processed
Service area
Service area is defined as the urban area of Milton only; rural registrants in Campbellville, Brookville and Moffat are still eligible for the service but can only travel to the service area and then back to their original residential address. Rural-to-rural trips are no longer permitted.
Premium out-of-town trips have been discontinued; Milton access+ will assist with customers requesting cross-municipal boundary trips by coordinating connections with GO Transit services
30-minute trip pick-up window
Service now includes a 30-minute trip pick-up window to accommodate shared rides where possible
Passengers may be picked up any time up to 15 minutes before or 15 minutes after their requested pick-up time
To stay on schedule, operators are unauthorized to make additional unscheduled stops.
Cancellation Policy
New cancellation policy for excessive and late cancellations, no-shows
Information available in How-to Guide which Milton Transit has delivered by mail to all registrants; registrants who did not receive one can request one be sent to them by calling 905-864-4141.
Registrants are also advised that it is their responsibility to notify Milton Transit if their contact and/or eligibility information has changed
Sign Up
Milton.com helps you connect and share with the people in your community.